Hadleigh Jewellery and Gifts

Call us on 01785 222112 or email us

Pre Order

An item which is available to pre-order is not in stock yet. By pre-ordering, this will guarantee you get the item(s) you pre-order once it arrives.

What pre-ordering involves

  • We require a £5 deposit on an item up to the value of £20.
  • We require a £10 deposit on an item with a value between £21 and £100.
  • We require a £20 deposit on an item exceeding £100.
  • Deposits are not refundable and are not transferable.
  • You will be contacted via email/telephone when your item is in stock. This is when the balance for the items is to be paid.

How do I pre-order a Charlie Bear?   

  1. Hover over Shop by Brand and the dropdown menu will appear. 
  2. Hover over Charlie Bears and then select Pre-order.
  3. The bears available to pre-order will appear. 
  4. Add the bears you would like to pre-order to your basket.
  5. At the Checkout select the PREORDER option at the shipping section as the shipping is to be paid for when the item is in stock.
  6. You will receive a confirmation email of your order - keep this safe.
  7. When the item(s) arrive into stock, you will receive an email containing a link to your pre-ordered item. Follow that link and add the item to your basket.
  8. Enter all your details as normal, and select the shipping method you require.
  9. Enter your order number for your pre-order(s) into the Coupon box and select save. This will redeem your deposit. (The order number is found on the confirmation email you receive when you place your pre-order(s). If you lose this, email This email address is being protected from spambots. You need JavaScript enabled to view it. )
  10. Please note: If you order more than one bear and they do not arrive in stock at the same time, you use the same coupon code each time your item arrives in to stock, to redeem your deposit on the bear(s) in stock.

When will my pre-order arrive into stock?  

We do not know when Charlie Bears are going to arrive. We get a delivery note a few days before the delivery is due to arrive telling us which bears are due in, until then we just have to wait patiently! We will be in touch as soon as they are due to arrive.


If you no longer require your pre-order please let us know asap so we can remove you from the list.

If there are any further questions regarding pre-ordering, please email This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will be happy to assist you further.



Visit us in-store

Hadleigh Jewellery & Gifts

14A Gaolgate St.


ST16 2BQ

Phone: 01785 222112

Email us here


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© Hadleigh Midlands Ltd . Company Reg No. 2549043.

VAT Reg No. 834 8444 09.

Registered in England & Wales

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